WhatsApp Flow
Interactive Messaging Button
WhatsApp Flow
Interactive
Messaging Button
SkyCRM® integrates with WhatsApp Flow to enhance customer relations and grow businesses, offering automated customer data integration and efficient communication for exploring endless digital opportunities.
3 Key Features of WhatsApp Flow
3 Key Features of
WhatsApp Flow
List Button
Multiple Options for Customer Selection and Browsing
Feature: A scrollable list of ten options, allowing customers to explore more choices and information easily.
Use Cases: Ideal for product catalogs, service listings, FAQs, and more.
Reply Button
For Customers to Select Specific Options Quickly
Feature: Up to three buttons for customers to choose and reply quickly, enhancing communication efficiency.
Use Cases: Suitable for surveys, appointment confirmations, order status updates, etc.
CTA Button
Direct Action for Customers
Feature: A single, direct action button enabling customers to execute actions swiftly, increasing conversion rates.
Use Cases: Perfect for contacting customer service, viewing more details, immediate purchasing, and more.
Instant Connection, Beyond Conventional
Instant Connection
Beyond Conventional
| Traditional Customer Service | WhatsApp Flow | |
|---|---|---|
| Response Speed | Not always online, may require longer waiting time for a response | 24/7 online, instantly provides preset buttons and options for rapid response to user needs |
| Labor Cost | Typically handles one-on-one tasks at a time, requires a large customer service team | No direct human involvement needed, reducing labor costs |
| Training Cost | Requires training employees to handle complex customer needs | No complex training needed; interactions are managed using preset buttons and options. |
| Consistency in Responses | Limited by knowledge, responses may be subjective and vary, with potential for human error. | Provides consistent responses, avoiding subjectivity and variance, simplifies user operation. |
| Data Analysis | Requires manual organization and analysis of user data. | Collects user selections and operational data, providing valuable data analysis. |
5 Major Advantages of SkyCRM®× WhatsApp Flow
5 Major Advantages of
SkyCRM × WhatsApp Flow
Reduce Waiting and Attrition
Lessen the loss of customers due to waiting times.
Increase
Conversion Rates
Boost the rate at which prospects are converted into customers.
Enhance
Customer Experience
Improve the overall experience for customers.
Technical
Flexibility
Adapt and customize technical aspects as needed.
Improve
Work Efficiency
Increase the productivity and effectiveness of workflows.
Efficient Conversion in the
Business Loop
Efficient Conversion in the
Business Loop
- 24/7 Instant Response: Automatic replies around the clock, reducing customer loss due to waiting.
- Simple Interactive Messaging: Efficiently communicate with customers, guiding them to the best solutions.
- Increased Participation/Satisfaction: Streamlining the interaction process, minimizing human errors, saving customers' time and effort.
- Swift Purchase Decisions: Facilitating convenient online purchasing with immediate payment through links.
- Secondary Marketing: Regular promotional activities.
View Other Features
View
Other Features
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