![](https://en.skycrm.io/wp-content/uploads/2024/02/1707279630-SkyCRM-WhatsApp-Flow-Eng-標題配圖_画板-1.png)
WhatsApp Flow
Interactive Messaging Button
WhatsApp Flow
Interactive
Messaging Button
SkyCRM® integrates with WhatsApp Flow to enhance customer relations and grow businesses, offering automated customer data integration and efficient communication for exploring endless digital opportunities.
![](https://en.skycrm.io/wp-content/uploads/2024/02/1707279630-SkyCRM-WhatsApp-Flow-Eng-標題配圖_画板-1.png)
3 Key Features of WhatsApp Flow
3 Key Features of
WhatsApp Flow
List Button
Multiple Options for Customer Selection and Browsing
Feature: A scrollable list of ten options, allowing customers to explore more choices and information easily.
Use Cases: Ideal for product catalogs, service listings, FAQs, and more.
Reply Button
For Customers to Select Specific Options Quickly
Feature: Up to three buttons for customers to choose and reply quickly, enhancing communication efficiency.
Use Cases: Suitable for surveys, appointment confirmations, order status updates, etc.
CTA Button
Direct Action for Customers
Feature: A single, direct action button enabling customers to execute actions swiftly, increasing conversion rates.
Use Cases: Perfect for contacting customer service, viewing more details, immediate purchasing, and more.
Instant Connection, Beyond Conventional
Instant Connection
Beyond Conventional
Traditional Customer Service | WhatsApp Flow | |
---|---|---|
Response Speed | Not always online, may require longer waiting time for a response | 24/7 online, instantly provides preset buttons and options for rapid response to user needs |
Labor Cost | Typically handles one-on-one tasks at a time, requires a large customer service team | No direct human involvement needed, reducing labor costs |
Training Cost | Requires training employees to handle complex customer needs | No complex training needed; interactions are managed using preset buttons and options. |
Consistency in Responses | Limited by knowledge, responses may be subjective and vary, with potential for human error. | Provides consistent responses, avoiding subjectivity and variance, simplifies user operation. |
Data Analysis | Requires manual organization and analysis of user data. | Collects user selections and operational data, providing valuable data analysis. |
5 Major Advantages of SkyCRM®× WhatsApp Flow
5 Major Advantages of
SkyCRM × WhatsApp Flow
![](https://en.skycrm.io/wp-content/uploads/2024/02/id-card.png)
Reduce Waiting and Attrition
Lessen the loss of customers due to waiting times.
![](https://en.skycrm.io/wp-content/uploads/2024/02/image_processing20210621-18852-13bcq2c.png)
Increase
Conversion Rates
Boost the rate at which prospects are converted into customers.
![](https://en.skycrm.io/wp-content/uploads/2024/02/notification.png)
Enhance
Customer Experience
Improve the overall experience for customers.
![](https://en.skycrm.io/wp-content/uploads/2024/02/notification.png)
Technical
Flexibility
Adapt and customize technical aspects as needed.
![](https://en.skycrm.io/wp-content/uploads/2024/02/未标题-1_画板-1-副本.png)
Improve
Work Efficiency
Increase the productivity and effectiveness of workflows.
Efficient Conversion in the
Business Loop
Efficient Conversion in the
Business Loop
- 24/7 Instant Response: Automatic replies around the clock, reducing customer loss due to waiting.
- Simple Interactive Messaging: Efficiently communicate with customers, guiding them to the best solutions.
- Increased Participation/Satisfaction: Streamlining the interaction process, minimizing human errors, saving customers' time and effort.
- Swift Purchase Decisions: Facilitating convenient online purchasing with immediate payment through links.
- Secondary Marketing: Regular promotional activities.
![](https://en.skycrm.io/wp-content/uploads/2024/02/1資產-1@2x.png)
View Other Features
View
Other Features
![](https://en.skycrm.io/wp-content/uploads/2024/02/RF0012402L11_SkyCRM_Landing-Page_SkyCRM-Automation-Eng_賒啣-1.png)
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