WhatsApp Flow
Interactive Messaging Button

WhatsApp Flow
Interactive
Messaging Button

SkyCRM® integrates with WhatsApp Flow to enhance customer relations and grow businesses, offering automated customer data integration and efficient communication for exploring endless digital opportunities.

3 Key Features of WhatsApp Flow

3 Key Features of
WhatsApp Flow

List Button
Multiple Options for Customer Selection and Browsing

Feature: A scrollable list of ten options, allowing customers to explore more choices and information easily.

Use Cases: Ideal for product catalogs, service listings, FAQs, and more.

Reply Button
For Customers to Select Specific Options Quickly

Feature: Up to three buttons for customers to choose and reply quickly, enhancing communication efficiency.

Use Cases: Suitable for surveys, appointment confirmations, order status updates, etc.

CTA Button
Direct Action for Customers

Feature: A single, direct action button enabling customers to execute actions swiftly, increasing conversion rates.

Use Cases: Perfect for contacting customer service, viewing more details, immediate purchasing, and more.

Instant Connection, Beyond Conventional

Instant Connection
Beyond Conventional

 Traditional Customer ServiceWhatsApp Flow
Response SpeedNot always online, may require longer waiting time for a response24/7 online, instantly provides preset buttons and options for rapid response to user needs
Labor CostTypically handles one-on-one tasks at a time, requires a large customer service teamNo direct human involvement needed, reducing labor costs
Training CostRequires training employees to handle complex customer needsNo complex training needed; interactions are managed using preset buttons and options.
Consistency in ResponsesLimited by knowledge, responses may be subjective and vary, with potential for human error.Provides consistent responses, avoiding subjectivity and variance, simplifies user operation.
Data AnalysisRequires manual organization and analysis of user data.Collects user selections and operational data, providing valuable data analysis.

5 Major Advantages of SkyCRM®× WhatsApp Flow

5 Major Advantages of
SkyCRM × WhatsApp Flow

Reduce Waiting and Attrition

Lessen the loss of customers due to waiting times.

Increase
Conversion Rates

Boost the rate at which prospects are converted into customers.

Enhance
Customer Experience

Improve the overall experience for customers.

Technical
Flexibility

Adapt and customize technical aspects as needed.

Improve
Work Efficiency

Increase the productivity and effectiveness of workflows.

Efficient Conversion in the
Business Loop

Efficient Conversion in the
Business Loop

View Other Features

View
Other Features

SkyCRM® automatic customer following function

SkyCRM® automatic
customer following function

Achieve more efficient and
personalized customer interactions!

Achieve more efficient and
personalized customer interactions!